privacy policy

This policy sets out the basis on which personal information about you may be collected and used when you use (whether to just browse or to make a purchase) our website.
By using the site, registering a CML Account, interacting with us on Social Media and purchasing items from our online store you are accepting and consenting to the terms of this policy.

We are dedicated to maintaining your privacy.
We reserve the right to amend these Terms from time to time. These Terms were updated on 15th April 2020.

During your use of our services, including browsing our website, your registration and use of the CML Account, your interaction on our social Media and when you purchase items from our sites and third party platforms and, when you participate in any promotions on or linked to the sites, stores, Third Party Platforms and/or on the Social Media we may collect and process information about you.

We use information held about you in the following ways: 
Information you give to us.
We will use this information to:
Carry out our obligations arising from any contracts entered into between you and us for example to process your order, to enter you into a competition or any other promotion (where requested) or to provide you with the information, products and services that you request from us. This may require disclosure to our associated third parties for example card processing agencies, banks, shipping providers and carriers, fraud protection agencies and suppliers of gifts and prizes for our competitions, prize draws and other promotions; 

To interact with you using the Social Media. Features such as the “like”, “retweet”, “repost” and “share” on the Social Media may allow us to enable integration and/or access to your accounts on the Social Media. Please note we do not control Twitter, Facebook, Instagram, Tumblr or Youtube (“Social Media Sites”), your profile/account on the Social Media Sites, we do not modify your account or your privacy settings on the Social Media Sites and we do not establish rules about how your personal information will be used when you use the Social Media Sites.

You and the relevant provider of the Social Media Sites will be in control of those issues and not us. You are encouraged to read all policies and information on the applicable Social Media Sites to learn more about how they handle your information before using the Social Media Sites and any features on the Social Media Sites; 
To notify you about changes to the Sites, your order, our terms and conditions and our service; 
To ensure that content from the sites is presented in the most effective manner for you and for your computer or other device;
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. 

You can unsubscribe from our mailing list by writing to our Customer Care team at



Where you are asked to set a user name and password , for example when you register for an account or otherwise where you provide certain details such as your email address to sign up to our newsletter, you must ensure that the details you provide to us are personal to you and not used by any third party (for example, you must not use an email address that is used by another person). You must keep all passwords secret and confidential and should not share your password with any other person. You must immediately notify us if you know or suspect that someone else has access to your password (whether by authorized or unauthorized means). 
Where you have registered a CML Account you must ensure that your information on the account is always kept updated (for example, you must update it every time you change your address or if your name changes) as we use the information you provide to tailor our service to you and make it more efficient for you. 
You must not under any circumstances use the site or interact with us on Social Media, or register an account using another person’s details. By using the Site, interacting with us on Social Media and registering an Account with us you warrant, represent and undertake that the personal information you provide is personal to you and does not belong to anyone else. You must notify us immediately if you know or suspect another person is using your or someone else’s details. 
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use reasonable measures to try to prevent unauthorized access. 

You have the right to access information held about you.
If you think the information we hold about you is incorrect please contact our Customer Care team at

Questions, comments and requests regarding this policy should be addressed to the Customer Care team at: